One of the first steps in customer onboarding is to build expectations about your products or services. To do this, create a clear process that lays out the expectations and steps your customer needs to take. This will include everything from providing the customer with login credentials to guiding them through the product. You should also consider using videos, guidelines, and chatbots to ease the process.
After a customer has signed up for a service, it is important to take them through a walkthrough to familiarise them with the product or service. Most people learn best by doing, so a walkthrough will be a great way to provide confidence and ease of use. However, it is important to keep in mind that some customers already have experience with the product or service they’ve signed up for and might be interested in avoiding the tutorial, while others may be new to it. For advice on KYC software to help smooth onboarding, contact w2globaldata.com/regulatory-compliance-solutions-and-software/know-your-customer/
In addition to personalising your onboarding process, you should also keep a record of data on how customers use your products. The goal of this analysis is to identify pain points and understand which steps customers find difficult or time-consuming. By tracking every step of the onboarding process, you’ll be able to identify where people get stuck or need help. Addressing these issues early will ensure that your customers are not left hanging.
To ensure success, make sure you have the right infrastructure in place. After all, you want to make sure that your customers feel confident in your company. Creating a smooth onboarding process will help you win their trust in your product and in your company.